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Before installing an Update for The Sims 3, an Expansion Pack, or a Stuff Pack, it is a good idea to run through the following checklist to ensure your game continues to work smoothly.
If you have any questions about the below steps, please visit the Technical Support forum on the official Sims 3 community found at this URL: http://forum.thesims3.com/jforum/forums/show/10.page
Step 1: Disable Custom Content
Custom Content is all Sims content that did not come from an official The Sims 3 Update, The Sims 3 Store, Expansion Pack, or Stuff Pack. Custom Content is created by 3rd Party Developers that are not regulated by Electronic Arts or The Sims 3 Development Team and may not work with new updates. Custom Content may cause the game to behave unexpectedly or not function entirely.
To disable your custom content, undo whatever you did to install this content to get your game back into an unmodified state. If you placed it in a Sims 3 directory folder, move it to a new folder that is outside your Sims 3 file directory. Your Sims 3 file directory can be found using the paths listed below:
Windows File Directory: C:Documents and SettingsUSERMy DocumentsElectronic ArtsThe Sims 3
Mac File Directory: User/Documents/Electronic Arts/The Sims/
Once you have installed the official update you may re-enable your custom content. If you experience problems, disable it again until the 3rd party developer updates their content to work with the official Update, Expansion Pack, or Stuff Pack.
Step 2: Back Up your Save Files
It’s always a good precaution to back up your save files before installing an Expansion Pack, Update, or Stuff Pack. To do this, copy the “.sims3” folders found in the Saves folder onto your desktop or another file directory.
Your Sims 3 Saves folder can be found using the paths listed below:
Windows File Directory: C:Documents and SettingsUSERMy DocumentsElectronic ArtsThe Sims 3Saves
Mac File Directory: User/Documents/Electronic Arts/The Sims/Saves
After the Update is installed, run the game to verify your saves still function correctly.
Step 3: Let the Update Complete Entirely
Updates can sometimes be rather large and may take a while to download and install completely. Cancelling the update before it has completed may cause unexpected problems, so it is always best to let it finish entirely. Do not close the Launcher until you have confirmed the update is completely installed, as this will cancel the update.

If you’re playing on PC, we recommend that you update your game directly through Origin.

Expand for instructions on checking your region, downloading the super-patcher, and extracting and running it on your Mac.

Check your region

The super-patcher you need for Mac OSX depends on the region of the version you’re installing.

If you already know which region version you have, skip to the next section.

If you have only installed The Sims 3 (with no expansions, worlds, or stuff packs), you can check your region version from the launcher:

1. Run the launcher.
2. Check the version number in the bottom left corner of the launcher window.
3. Find the last digit in the version number – that’s your region code.
   • The number should be 1, 2, 3, 5 or 7.
   • If it isn’t, follow the steps below to find the region code.

If you’ve installed more than the base game, or have a version number that doesn’t end with 1, 2, 3, 5 or 7, you’ll need to manually check your region in the game files:

1. Open Finder, go to Applications and select The Sims 3 folder.
2. Right-click on the game icon and select Show Package Contents.
3. Right-click the file named info.plist to highlight it.
4. Press the spacebar to open the file in Quick View Mode.
5. Check the version number listed under ClientBuild.
6. Find the last number in the version – that’s your region code.
7. Press the spacebar to exit Quick View mode.
8. Close your Finder windows.

Download the super-patcher for your region

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Click on the link that matches your region number to download the super-patcher:

The super-patcher file is large and might take a while to download. How long it takes depends on your internet connection speed.

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Extract and run the super-patcher

When the download has finished:

1. Double-click the downloaded file.
2. Wait for the patch to extract (this can take a little time).
3. When the patch is ready to install you’ll see a green plumbob icon.
4. Double-click the plumbob icon to run the super-patcher.
   • If asked, enter your administrator password.
5. In the Finder window, go to Applications and select The Sims 3 folder.
6. Click on The Sims 3 game icon once to highlight it.
7. Click on the Update button in the bottom-right of the Finder Window.
8. Wait for the update to finish installing.
9. Launch the game.

If you installed the super-patcher and then install expansion packs or stuff packs, you may see an error message saying the game version is different than expected. Ignore the message and continue installing your packs.

Expand for instructions installing the super-patcher on your PC.

If you play on PC, you can update your game directly through Origin.

We recommend that you download and install your game through Origin, so that you get all the latest updates and have access to the most recent launcher and expansion manager.

If you do want to install from your game disks, you need to use the super-patcher.

1. Download the super-patcher for PC here. The PC super-patcher works for all regions of the game.
2. To extract and install it, double-click on the downloaded file.
3. When you’re done patching, check that you have the correct version.
4. Run the launcher and hover your mouse pointer over the icon in the bottom-left of the launcher window. If you see version number 1.67.62, you’re all set.
5. If you see an installed version cannot be detected error, try again and run the super-patcher as an administrator.